PetSmart
Review
Covers the full relationship rather than just the transaction: in-app shopping with one-hour buy-online-pick-up-in-store, salon booking and rebooking, Treats Rewards points, and articles for new pet parents. A 3.97 average across 31,000 reviews is middling — the ambition outruns the execution.
Screenshots
Functionality breakdown
Commerce
- Apple Pay
- In-App Checkout
- Store Locator
- Wishlist
Engagement
- Editorial Content
- Loyalty & Rewards
- Push Notifications
Personalization
- Account Dashboard
- Order Tracking
About PetSmart
PetSmart is a major North American pet retailer with more than 1,600 stores selling food, toys, and supplies, alongside grooming salons, training classes, boarding, and veterinary services.
The chain also runs one of the largest pet adoption programmes in the US through in-store partnerships with rescue organisations.